Responsible Gambling

We champion responsible gaming as an integral component of our customer service approach, actively committing to addressing any challenges linked to gambling addiction. Our focus is on safeguarding players from potential excessive behaviors and ensuring that minors cannot access gambling.

We aim to provide a comfortable, practical service that elevates the overall leisure experience. Although betting provides an exciting form of entertainment, we recognize its potential to pose challenges for specific players. We fully support the worldwide initiative of responsible gaming, making every effort to guarantee that our customers enjoy a secure and thrilling gaming experience while maintaining control.

We prioritize addressing this issue and recommend that betting participants always bear in mind the following:

  • Probability laws govern gambling, and no “formulas” or “systems” can guarantee winning.
  • The desire to play should arise solely from within yourself.
  • Gambling is meant for entertainment and not as a fast-track method of wealth or debt repayment.
  • Vigilantly monitor the amount of money spent on gaming.
  • Familiarize yourself with the rules of the game whenever you engage in play.

Maintaining control during bet participation is essentially a source of entertainment—a delightful way to utilize leisure, savor the excitement of your preferred team’s game, and engage with fellow participants who share similar interests. Nonetheless, even when relishing free time through watching matches and participating in games of chance, it is essential to proceed cautiously. Key guidelines include refraining from attempting immediate recovery of losses, committing to spending only within one’s means at the beginning of the game, and being mindful of the time and money invested.

Our utmost priority is to prevent gambling addiction. Crucial suggestions involve understanding the probabilistic nature of gambling, confirming that the motivation to play originates from the individual, and acknowledging gambling as a source of entertainment rather than a swift remedy for financial challenges.

Guidelines for Managing Gambling

We provide a set of questions for participants to evaluate their relationship with gambling, along with guidance on responsible gaming, such as: 

  • Establish a predetermined time limit for your betting office sessions.
  • Set a maximum loss limit for yourself and refrain from exceeding it.
  • Avoid borrowing money for gambling purposes.
  • Explore new hobbies and integrate them with your gaming activities.
  • Never engage in gambling when in a negative emotional state, such as feeling depressed or agitated.
  • Consider implementing self-exclusion measures from the game.

We distinguish between a healthy enthusiasm for gaming and problematic addiction, emphasizing warning signs.

Conclusion

13 Nov 2024, 11:35 am

Should a player wish to close their account, our Customer Service is ready to assist. We offer flexible options, including reopening in most cases, while respecting permanent closure requests without exception.

Furthermore, we encourage players to explore online assistance provided by charitable organizations and associations for additional support and guidance:

https://www.gamblingtherapy.org/ 

https://www.gamcare.org.uk/ 

https://www.gamblersanonymous.org.uk/